For more information on setting up VIVE, please see the instruction manual (below) or watch Webinar #4.
You will need to set up four separate accounts to gain access to the full range of resources available.
XRLearn - Your one-stop page for community engagement and all about the XRLearn's projects
Viveport - Information and assistance with your VIVE headgear
Lifeliqe - Your main source for XR programming and content
There's a good chance that you'll miss a day or two of work during the pilot program--appointments, illness, family obligations all demand attention. As such, it is essential that your library develop a contingency plan if the pilot leader is away at any time during the duration of the program.
One of the easiest ways to ensure a smooth program is to have a minimum of TWO library staff members are trained and comfortable with setting up all components of the XR equipment, helping patrons use the equipment, and leading programs. For smaller libraries, it is a good idea that the director be designated as one of the XR experts. For larger libraries with more staff, all interested staff members should be conversant in XR technology with a target of 3-4 persons.
Ensure that all staff members who will be facilitating XR use and collection of statistics will know how to submit requried weekly reports on Friday. More information on reporting dates and procedure can be found here.
Probably the best way to ensure that all components of the pilot program are achieved is to make clear that XR stewardship is the responsibility of ALL staff at the host library. If technological mastery and best practices are expected from the start, it will guarantee that the program will not encounter any hiccup too big to be overcome.
After working with XR for a period of time, it'll be easy to forget that this is new and sometimes startling technology. It is natural that patrons will be curious and ask lots of questions. You should do your best to answer these questions in a straightforward manner that is designed to be easily comprehended by individuals with little to no XR experience. If you don't know the answer or are unsure, it's a good idea to ask a fellow staff member if they can offer assistance or, failing that, point the patron int he right direction of where to find more information. A good way to be prepared is to answer questions is to be well acquainted with all aspects of XR technology and programming. Remember, it's OK not to know the answer!
Help us to expand our community knowledge by posting common questions/answers or roadblock solutions to the FAQ Discussion Board.
It's inevitable that things will go wrong with your XR technology from time to time. It's important that the XR program leader be willing to first troubleshoot and attempt to solve problems independently. If you're not getting anywhere or the problem will require more expertise that your staff possesses, feel free to reach out to the appropriate contact for assistance.
Promotion is an integral part of the pilot program--and it also counts toward your professional development metrics. Posters, social media, newspaper articles, blog posts, emails, and patron engagement are all forms of promotion. There's no one answer to the question "How should I promote the XR experience?" Your library may find that one type of promotion may work better than others. For example, you may have patrons responding well to colorful posters displayed in prominent locations but show little enthusiasm for reading promotional emails. Go with what works for you.
Keep in mind that promotion and marketing is an ongoing process that will need to be performed throughout the pilot program, with specific demographics targeted with different messaging. Youth patrons will respond to different marketing tactics (think social media) than senior citizens (think newspaper articles). Don't assume that one type of promotion will reach all interested individuals or target groups. You must actively court individual patron groups to further the reach of this new technology.
Don't forget to upload your promotional materials onto your ETEAP webpage.
If you're unsure of how to begin, feel free to contact us for tips or assistance (see below). You're also welcome to adapt and tweak any promotional materials provided by the State Library--or better yet, make your own!
Click here to visit our detailed Developing a Program guide.
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